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1. What does your product use for ?
    Home
  Office
  Graphical House
2. In the past 6 months, have you used EPSON hotline service ?
    Yes
  No
3. Are you easy to found out the hotline telephone numbers ?
    Extremely easy
  Easy
  Fair
  Difficult
  Extremely difficult
4. Ease of connecting to Hotline ?
    Extremely easy
  Easy
  Fair
  Difficult
  Extremely difficult
5. Sufficient curtsey of the operator in responding ?
    Extremely satisfied
  Satisfied
  Fair
  Dissatisfied
  Extremely Dissatisfied
6. The operator's answer to your question was easy to understand ?
    Extremely easy
  Easy
  Fair
  Difficult
  Extremely difficult
7. Overall, how satisfied were you with EPSON hotline service?
    Extremely satisfied
  Satisfied
  Fair
  Dissatisfied
  Extremely Dissatisfied
8. In the past 6 months, have you used EPSON carry In repair service ?
    Yes
  No
9. Ease of finding out the repair center address and telephone numbers ?
    Extremely easy
  Easy
  Fair
  Difficult
  Extremely difficult
10. Do you satisfy check in process ?
    Extremely satisfied
  Satisfied
  Fair
  Dissatisfied
  Extremely Dissatisfied
11. Do you satisfy the repair turnaround time ?
    Extremely satisfied
  Satisfied
  Fair
  Dissatisfied
  Extremely Dissatisfied
12. Do you satisfy the technical staff explanation for the problem and related suggestion ?
    Extremely satisfied
  Satisfied
  Fair
  Dissatisfied
  Extremely Dissatisfied
13. Overall, how satisfied were you with EPSON carry In repair service?
    Extremely satisfied
  Satisfied
  Fair
  Dissatisfied
  Extremely Dissatisfied
14. In the past 6 months, have you used EPSON onsite repair service ?
    Yes
  No
15. Ease of finding out the onsite contact numbers ?
    Extremely easy
  Easy
  Fair
  Difficult
  Extremely difficult
16. Do you satisfy our response time ?
    Extremely satisfied
  Satisfied
  Fair
  Dissatisfied
  Extremely Dissatisfied
17. Do you satisfy technical staff attitude ?
    Extremely satisfied
  Satisfied
  Fair
  Dissatisfied
  Extremely Dissatisfied
18. Do you satisfy technical staff explanation for the problem and related suggestion ?
    Extremely satisfied
  Satisfied
  Fair
  Dissatisfied
  Extremely Dissatisfied
19. Overall, how satisfied were you with EPSON onsite repair service ?
    Extremely satisfied
  Satisfied
  Fair
  Dissatisfied
  Extremely Dissatisfied
20. Overall, how satisfied were you with EPSON service ?
    Extremely satisfied
  Satisfied
  Fair
  Dissatisfied
  Extremely Dissatisfied
21. Would you buy EPSON product again ?
    Yes
  No
22. What can we do to increase your satisfaction level ?
 

       
 

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